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Premier Student Loan Center: Committed To Customer Service Won’t Add

(Edit to This Previous Article)

IRVINE, CA / ACCESSWIRE / November 29, 2018 / The Premier Student Loan Center is an organization that is committed to helping consumers consolidate, defer, or completely eliminate their student loan debt. They have achieved immense success by working closely with their customers to perform a needs analysis interview which they use to match them with the appropriate loan programs from the Department of Education. They continue in the role of adviser as they prepare all the legal documents necessary to facilitate the loan. Most importantly they remain at their client’s side throughout the process to answer questions and act as an intermediary.

Premier Student Loan Center Chooses Quality Over Volume

The primary focus of Premier Student Loan Center is to give the absolute best service possible, it is because of this that they have decided to hold off on accepting new clients while they turn a laser-like focus on the needs of their existing clientele. The company’s leadership values a high-quality customer base over massive volume and impersonal transactions. They know that exceptional service requires thorough preparedness, a devotion to the client, and a well trained team to execute the plan. For all of these reasons Premier Student Loan Center has decided to invest it’s resources towards customer retention rather than expansion, thereby proving their commitment to their clients.

Performing a Proper Needs Analysis is Important

Finding just the right federal loan program for each individual is a challenging and sometimes arduous task. An experienced loan adviser will perform the necessary needs analysis by interviewing the client at length and becoming intimate with all of the relevant facts pertaining to the loan application. Only when the adviser is fully knowledgeable can they begin to search for the right program(s) for the client.

Matching the Client with the Right Loan for Them

It’s the responsibility of the loan adviser to gather all the details from the client in order to see which loan they would qualify for. Finding the loan is just the beginner because now the adviser must prepare all the necessary documents that are needed to begin the process. The system is complex and riddled with setbacks if done wrong so it requires patience and persistence on everyone’s part.

Perfection Doesn’t Come in a Can

It is common knowledge that the more effort you put into something the more likely you are to get a good result. Premier Student Loan Center, by suspending the acceptance of new clients, has chosen to look inward to improve the level of customer service they provide to current clients. They solidified their reputation as being a dedicated, customer-focused organization and they will only use this period to invest in the success of their clients.

SOURCE: Centralized Management Services